Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Neft Energies Solution in the workshop tends to work on unifying the Leadership and Communication Standards. We would challenge the Leaders within the team, make them work on creating the vision and getting the buy in. The workshop will help them have self-awareness for their leadership styles and techniques, and show them a way of understanding their personalities as well as the personalities of their team mates.

As the world has transformed phenomenally from physical to digital, it behoves individuals across industries and skillsets to become acquainted with, if not excel in global communication for business. At Zoe, we are privileged to empower our participants with this much sought-after skill of Business Communication. The art of being able to merge data with a story, statistics with a conversation and reports with long-lasting customer loyalty is all rooted in effective business communication.Professionalism in communication stems from assertiveness in behaviour, and therefore this seemingly understandable skill is far deeper rooted than it might appear. The success of business communication lies in an individual?s ability to fully imbibe the responsibility of their representation in the global scheme of things.

Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Your participants will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback. With our Social Learning course your participants will be creating learning communities that benefit every aspect of your organization. They will learn new behaviors through observation and modeling and be instilled with a passion for learning.

Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen. With our ?Seeing and Taking Initiative? workshop, the class participants will learn what initiative is, how to take it on, the advantages of it, and when to know one's place. By enrolling in this class, participants will be taking the first step in making something positive happen for them! Now that is initiative!