For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not. The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

In today?s global economy, communication is critical for success. English is the global language of business, travel, diplomacy, entertainment, and mass communication. As our world becomes more connected, more people will have to learn English in order to succeed, and the demand for effective English language training will be a must for people and business to achieve success and continue to grow.

As the world has transformed phenomenally from physical to digital, it behoves individuals across industries and skillsets to become acquainted with, if not excel in global communication for business. At Zoe, we are privileged to empower our participants with this much sought-after skill of Business Communication. The art of being able to merge data with a story, statistics with a conversation and reports with long-lasting customer loyalty is all rooted in effective business communication.Professionalism in communication stems from assertiveness in behaviour, and therefore this seemingly understandable skill is far deeper rooted than it might appear. The success of business communication lies in an individual?s ability to fully imbibe the responsibility of their representation in the global scheme of things.

Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Your participants will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback. With our Social Learning course your participants will be creating learning communities that benefit every aspect of your organization. They will learn new behaviors through observation and modeling and be instilled with a passion for learning.