Civility In Workplace

Course Description

Civility in the Workplace is an interactive, awareness-based training program that teaches employees how to create a respectful, professional, and productive work environment.
The course explains the behaviors that contribute to a positive workplace culture, how to recognize and prevent incivility, and how to handle conflict using respectful communication.

Learners gain practical strategies for working effectively with colleagues, managing disagreements constructively, and fostering an inclusive environment where everyone feels valued and respected.

This course is ideal for all employees, supervisors, HR professionals, and anyone responsible for organizational culture.

Learning Objectives

• Define civility and its importance in the workplace


• Recognize different forms of workplace incivility


• Understand how disrespectful behavior affects performance and morale


• Apply communication strategies that promote respect and professionalism


• Manage conflicts and misunderstandings in a healthy way


• Contribute to a positive, inclusive, and safe work environment

Course Outline

Module 1 — Introduction to Civility

• What is civility?


• Respect vs. disrespect


• How civility impacts team performance

Module 2 — Types of Workplace Incivility

• Subtle disrespectful behaviors


• Harassment, rudeness, microaggressions


• How incivility escalates

Module 3 — Communication Skills for Civility

• Active listening


• Positive communication habits


• Professional tone and body language

Module 4 — Managing Emotions & Conflict

• Recognizing triggers


• Healthy responses to conflict


• De-escalation and problem solving

Module 5 — Building a Respectful Culture

• Encouraging inclusive behavior


• Leading by example


• Role of HR and leadership

Module 6 — Accountability & Responsibility

• Reporting concerns


• Supporting peers


• Taking responsibility for behavior