Privacy policy

NEFT Training may collect personal and educational data necessary to provide, manage, secure, and improve the online learning experience. This may include:

Account information, such as name, email address, mobile number, organization, registration details, and login information.

Identity or learner identification information, where required for training, certificate verification, regulatory, or accreditation purposes.

Course and enrollment information, including registered courses, access dates, participation, attendance, and learning history.

Learning activity data, including course start, video or content access, lesson progress, assessment attempts, course completion, ratings, and certificate issuance.

Assessment and certificate information, including quiz results, completion status, issued certificates, and certificate verification records.

Technical and usage data, including IP address, browser type, device information, operating system, login activity, session information, access time, pages visited, and error logs.

Support and communication data submitted through contact forms, support requests, email, or platform messages.

Payment or transaction references, where paid courses or services are provided.

Purpose of Collecting and Using Personal Data

Personal and educational data is collected and used for legitimate educational, administrative, operational, regulatory, and technical purposes, including:

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  Creating and managing user accounts.
  


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  Providing access to online courses and learning materials.
  


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  Managing course enrollment, attendance, participation, progress, assessments, and completion.
  


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  Issuing, verifying, reprinting, or validating certificates.
  


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  Providing learner support and responding to user inquiries.
  


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  Improving platform performance, security, accessibility, and user experience.
  


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  Maintaining accurate learning records and audit trails.
  


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  Monitoring quality of learning delivery and learner engagement.
  


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  Detecting misuse, unauthorized access, security incidents, or policy violations.
  


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  Complying with legal, regulatory, accreditation, quality assurance, and reporting requirements.
  

Learning Records and FutureX/NELC Integration

For licensed or regulated online training programs, NEFT Training may transmit limited learning activity records to authorized educational or regulatory platforms, including FutureX and the National eLearning Center systems, where applicable.

These learning records may be transmitted using the xAPI standard and may include course registration, course start, video or content activity, lesson completion, assessment attempts, ratings or feedback, course completion, attendance or participation records, and certificate issuance.

This data is shared only for legitimate educational, regulatory, licensing, accreditation, reporting, quality assurance, or certificate verification purposes.

Cookies and Similar Technologies

The website and eLearning platform may use cookies or similar technologies to support login sessions, remember user preferences, improve platform functionality, analyze usage, enhance security, improve performance, and support service improvement.

Users may manage or disable cookies through their browser settings. However, disabling required cookies may affect platform functionality or access to certain services.

Log Data and Technical Information

When users access the platform or mobile application, we may collect technical information such as IP address, device type, browser type, operating system, access time, pages visited, session activity, login activity, and error logs.

This information is used to maintain service availability, improve performance, troubleshoot technical issues, protect the platform, and support security monitoring.

Mobile Application Permissions

The NEFT Training mobile application may request device permissions only when needed to provide specific features. These permissions may include internet access, storage or file access, and access to files selected by the user.

Such permissions may be used to download course materials, save certificates, upload or update a profile picture, or access files selected by the user. The application does not access, collect, or manage user files without permission.

Sharing and Disclosure of Personal Data

NEFT Training does not sell users’ personal data.

Personal and educational data may be shared only where necessary and in accordance with applicable requirements, including with:

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  Authorized regulatory, licensing, or educational authorities, including FutureX or the National eLearning Center where applicable.
  


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  Technology, hosting, security, analytics, communication, or support service providers that help operate the platform.
  


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  Payment service providers, where paid services are used.
  


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  Authorized internal staff, instructors, administrators, or support teams, according to their roles and responsibilities.
  


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  Governmental, judicial, or regulatory authorities where required by applicable laws or official requests.
  

Service providers are expected to process personal data only for the purposes assigned to them and to apply appropriate confidentiality and security measures.

Data Storage and Retention

NEFT Training retains personal and educational data only for as long as necessary to provide training services, maintain learning records, issue and verify certificates, provide support, comply with regulatory or legal obligations, resolve disputes, and maintain audit or administrative records.

Some records, including course completion records, attendance or participation records, assessment results, issued certificates, certificate verification data, transaction references, and regulatory learning records, may be retained where necessary for compliance, verification, reprinting, audit, reporting, or legitimate administrative purposes.

When data is no longer required, it may be securely deleted, anonymized, archived, or disposed of in accordance with applicable requirements.

Data Security

NEFT Training applies administrative, technical, and organizational safeguards to protect personal and educational data against unauthorized access, misuse, alteration, disclosure, loss, or destruction. These measures may include secure connections, access controls, role-based permissions, monitoring, backups, restricted administrative access, and security review procedures.

Although we take appropriate measures to protect personal data, no method of transmission over the internet or electronic storage is completely secure. Users are responsible for maintaining the confidentiality of their login credentials and for using the platform responsibly.

User Rights and Requests

Subject to applicable laws and platform requirements, users may request access to their personal data, correction of inaccurate data, update of account information, deletion of data where legally permitted, or information about how their data is processed.

Some data may not be deleted immediately where retention is required for legal, regulatory, financial, certificate verification, accreditation, audit, dispute resolution, reporting, or legitimate administrative purposes.

For privacy, correction, or data-related requests, users may contact NEFT Training through the official contact details listed in this policy.

Account Deletion

If a user wishes to request deletion of their account and associated personal data from the NEFT Training platform or mobile application, the user may follow these steps:

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  Log in to the account at https://neft.sa/login.
  


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  Go to the user dashboard.
  


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  Open account settings.
  


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  Submit or confirm the account deletion request.
  

After the deletion request is confirmed, the account and associated personal data will be removed from active systems where applicable. Certain records, such as issued certificates, course completion records, attendance or participation records, assessment results, certificate verification data, transaction references, and regulatory learning records, may be retained where necessary for verification, compliance, reprinting, audit, reporting, or legitimate administrative purposes.

If assistance is required with account deletion or data requests, users may contact: itadmin@neftenergies.com

Links to External Websites

The platform may contain links to external websites or third-party services that are not operated by NEFT Training. Users are encouraged to review the privacy policies of external websites before providing any personal data.

NEFT Training is not responsible for the privacy practices, content, or services of external websites or third-party platforms.

Children and Minors

NEFT Training is intended primarily for professional training and adult learners. If access is provided to minors, consent from a parent, guardian, sponsor, or authorized representative may be required where applicable.

If we become aware that personal data has been collected from a child without appropriate authorization, we will take reasonable steps to delete or restrict such data where required.

Changes to This Privacy Policy

NEFT Training may update this Privacy Policy from time to time to reflect operational, technical, legal, regulatory, or accreditation changes. The updated version will be published on this page with a revised effective date.

Users are encouraged to review this page periodically to stay informed about how personal and educational data is handled.

Contact Us

For questions, privacy requests, account deletion assistance, or concerns regarding this Privacy Policy, please contact:

NEFT Energies Training Centre

Email: info@neftenergies.com

Account deletion support: itadmin@neftenergies.com

Website: https://neft.sa