Accessibility Policy




Accessibility Policy


NEFT Energies Training Centre is committed to making the NEFT Training website, eLearning platform, mobile application, online courses, assessments, certificates, and related digital learning services accessible to all beneficiaries, including people with disabilities and users who may need additional support.This Accessibility Policy explains NEFT Training’s approach to providing an inclusive digital learning environment and describes how users can request assistance or report accessibility issues.


Accessibility Commitment


NEFT Training aims to provide a digital learning environment that is clear, usable, and accessible to the widest possible range of learners. We seek to improve access to online courses, learning materials, platform features, assessments, support services, and certificate-related services where reasonably possible.Accessibility is considered as part of platform operation, content preparation, learner support, and ongoing service improvement.


Supported Accessibility Measures


NEFT Training may apply reasonable accessibility measures to improve the learning experience, including:


  1. Using clear page structures, headings, and readable text where possible.

  2. Providing learning content in digital formats that can be accessed through common devices and browsers.

  3. Supporting platform navigation through standard web and mobile interfaces.

  4. Maintaining reasonable color contrast and readable visual presentation where possible.

  5. Providing support channels for users who face accessibility difficulties.

  6. Reviewing reported accessibility issues and addressing them according to priority, feasibility, and platform capability.

Learning Content Accessibility


NEFT Training aims to make learning content accessible and understandable for learners. Course materials may include videos, documents, quizzes, certificates, downloadable files, and other digital resources.Where applicable and reasonably possible, NEFT Training may support accessible content practices such as clear formatting, readable documents, descriptive titles, structured lessons, and alternative assistance for users who experience difficulty accessing specific materials.


People with Disabilities and Special Needs


NEFT Training seeks to support beneficiaries with disabilities or special needs by providing reasonable assistance where possible. Users who require accessibility support are encouraged to contact NEFT Training through official support channels.Support may include guidance on using the platform, assistance with accessing learning materials, review of technical issues, or coordination with the relevant team to identify suitable solutions where feasible.


User Responsibilities


Users are encouraged to use updated browsers, compatible devices, stable internet connections, and assistive technologies where needed to improve their learning experience.Users should report accessibility issues clearly and provide details that help NEFT Training review and address the issue, such as the page URL, course name, device type, browser, screenshot if available, and a description of the difficulty encountered.


Accessibility Assistance Requests


If a user faces difficulty accessing the platform, course content, assessments, certificates, or support services, the user may request assistance through official support channels.NEFT Training will review accessibility assistance requests and respond within a reasonable timeframe based on the nature, urgency, and feasibility of the request.


Reporting Accessibility Issues


Users may report accessibility barriers or technical issues affecting their ability to use NEFT Training services. Reports should include enough information to help identify and review the issue.NEFT Training may prioritize accessibility issues based on their impact on learners, technical feasibility, platform limitations, and applicable requirements.


Continuous Improvement


NEFT Training aims to continuously improve the accessibility and usability of its digital learning environment. Feedback from learners, instructors, administrators, and support teams may be used to enhance accessibility, platform performance, and user experience.Accessibility improvements may be implemented gradually according to technical capability, service priorities, regulatory requirements, and available resources.


Limitations


Although NEFT Training makes reasonable efforts to support accessibility, some content, third-party tools, external links, older materials, or technical features may not always be fully accessible.Where limitations are identified, NEFT Training will make reasonable efforts to provide support, alternative assistance, or corrective action where possible.


Policy Updates


NEFT Training may update this Accessibility Policy from time to time to reflect operational, technical, regulatory, or service changes. The updated version will be published on the platform.


Contact


For accessibility assistance, accessibility issue reports, or questions regarding this policy, please contact:



NEFT Energies Training Centre

Email: info@neftenergies.com

Website: https://neft.sa


NEFT ENERGIES

Neft Energies Building, King Fahad Road, Al Qashlah, Dhahran,34232.

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